Test of Thyme

The Guest Isn’t Always Right: Strategies for Handling Challenging Customers

Welcome to episode 17 of the Test of Thyme podcast! Today's topic is one that many in the hospitality industry can relate to: when the guest isn't right. We've all encountered difficult customers, but how do we handle these situations while keeping our staff's well-being in mind? In this episode, we'll share some stories and our formula for dealing with guests that aren't right. Listen in, but beware - these tips should be practiced with extreme caution! Above all, we believe it's crucial to stand up for our staff and ensure that customers treat them fairly and with respect. Tune in for valuable insights and strategies for handling challenging guests in the hospitality industry.

Unlocking Greater Profits: The Power of Unique Food and Drink Offerings

In episode 16 of Test of Thyme podcast, we're tackling the controversial topic of standing out in the restaurant industry. Are you just another generic eatery offering the same food and drinks as everyone else? Discover how serving unique wines, beers and spirits can bring in more profits, and how to leverage the expertise of a sales rep if you're unsure where to start. Join us for valuable insights into making your establishment stand out and achieve greater success.

Customer Service vs Hospitality

In episode 15, get ready for an insightful discussion on the fundamental differences between hospitality and customer service. While customer service is primarily focused on addressing customer needs and resolving issues, hospitality revolves around creating an inviting and comfortable atmosphere for guests. Whether you're working in a restaurant, hotel or any customer-facing industry, honing your hospitality and customer service skills can make a significant impact on your customers' experience. Join us as we explore the nuances between these two concepts and provide tips on how you can develop and refine your own hospitality and customer service abilities. Don't miss out on this episode packed with valuable insights and strategies!

Stay in Your Prime All The Time

In this podcast, we explore the mantra "Stay in Your Prime All The Time" and how it applies to the restaurant industry. Hosts dive into the fast-paced, ever-changing world of entrepreneurship and business management, offering insights on how to remain competitive and relevant in a landscape that can pass you by in the blink of an eye. With discussions on topics such as the impact of technology and how to consistently deliver quality, this podcast provides valuable insights for anyone looking to thrive in the restaurant industry. Join us and learn how to stay in your prime all the time.

The Turning Point from Failure to Success

In this episode of Test of Thyme, host Marcus shares the incredible story of how him and his wife turned a dream into reality, by opening their own restaurant. After only five years of marriage, the couple decided to take a leap of faith and launch a business together. In this episode of Test of Thyme, host Marcus shares the incredible story of how him and his wife turned a dream into reality, by opening their own restaurant. After only five years of marriage, the couple decided to take a leap of faith and launch a business together. Tune in to hear how they navigated the many challenges that came their way, from business issues to personal differences, and how they ultimately managed to come out on top. Find out how to survive and even thrive in the face of adversity, in this truly inspiring episode of Test of Thyme.

From Dream to Reality: How Marcus and His Wife Took a Leap of Faith and Won

In this episode of Test of Thyme, host Marcus shares the incredible story of how him and his wife turned a dream into reality, by opening their own restaurant. After only five years of marriage, the couple decided to take a leap of faith and launch a business together. In this episode of Test of Thyme, host Marcus shares the incredible story of how him and his wife turned a dream into reality, by opening their own restaurant. After only five years of marriage, the couple decided to take a leap of faith and launch a business together. Tune in to hear how they navigated the many challenges that came their way, from business issues to personal differences, and how they ultimately managed to come out on top. Find out how to survive and even thrive in the face of adversity, in this truly inspiring episode of Test of Thyme.

Balancing Acts: Jaime’s Journey as a Mom, Restaurateur, Wife, and Grandmother

Join us as we delve into the life of Jaime, a mom, restaurateur, and wife, who is now a grandmother too. In this podcast, Jaime shares her insights and experiences on how she balances her various roles and responsibilities. From running a restaurant to being a wife and mother, Jaime will share her strategies for maintaining a healthy work-life balance. She'll also talk about the joys and challenges of being a new grandmother and how it has added another dimension to her already full life. Listen to Jaime's inspiring journey and learn how she manages to stay afloat in this fast-paced and demanding world.

Better Interviews Equals Better Hires

Join us for Episode 10 of our podcast, where we tackle the important topic of conducting better interviews. We all know that the interview process is key to finding the best candidates for any job, and in this episode we'll be sharing tips and strategies to help you improve your interviewing skills and make better hires for your organization. Tune in now!