The Importance of Emotional Intelligence in Restaurant Operations

In episode 18 of Test of Thyme, Jamie takes a reflective journey through the past 20 years of her career in the restaurant industry. Throughout her experiences, she has gained valuable lessons in emotional intelligence and its impact on staffing, communication, and overall restaurant operations. As she shares her insights, Jamie dives deep into the importance of understanding emotions and how they can be used to build stronger teams, create better communication, and improve customer experiences. She provides practical examples of how emotional intelligence has helped her in staffing decisions, leading to more productive and motivated team members. This episode is a must-listen for anyone in the restaurant industry looking to improve their leadership skills and create a positive work environment. Join Jamie as she shares her journey and the valuable lessons she has learned along the way.