The Guest Isn’t Always Right: Strategies for Handling Challenging Customers

Welcome to episode 17 of the Test of Thyme podcast! Today's topic is one that many in the hospitality industry can relate to: when the guest isn't right. We've all encountered difficult customers, but how do we handle these situations while keeping our staff's well-being in mind? In this episode, we'll share some stories and our formula for dealing with guests that aren't right. Listen in, but beware - these tips should be practiced with extreme caution! Above all, we believe it's crucial to stand up for our staff and ensure that customers treat them fairly and with respect. Tune in for valuable insights and strategies for handling challenging guests in the hospitality industry.