Customer Service vs Hospitality

In episode 15, get ready for an insightful discussion on the fundamental differences between hospitality and customer service. While customer service is primarily focused on addressing customer needs and resolving issues, hospitality revolves around creating an inviting and comfortable atmosphere for guests. Whether you're working in a restaurant, hotel or any customer-facing industry, honing your hospitality and customer service skills can make a significant impact on your customers' experience. Join us as we explore the nuances between these two concepts and provide tips on how you can develop and refine your own hospitality and customer service abilities. Don't miss out on this episode packed with valuable insights and strategies!